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After-sales Service Policy Home After-sales Service Policy

Thanks for the purchase of our products. With the utmost sophisticated and stringent quality control system, BONDWELL is fully confident about the reliability and performance of our products, to further safeguard customer satisfaction we are providing 1 year warranty for all of our products.

The product is excluded from warranty if:

  • The product has been found to be defective after expiry of the warranty period.
  • The product is be artificial damage.
  • Warranty has been voided by the removal or alternation of product or part identification labels.
  • The product has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which BONDWELL is not responsible whether by accident or other cause. Such conditions will be determined by BONDWELL at its sole unfettered discretion.
  • The product is damaged beyond repair due to a natural disaster such as a lighting strike, flood, earthquake, etc.

Shipping back to customer:

After repair the goods well, we will use our Forwarder to ship; if customer requires other express services, such as UPS, FedEx etc., the extra costs of such alternative shipment choice will be charged to the customer. If you require any special arrangements, please indicate details before shipping the product to us.

 
 
 
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